Return Policy

Refund for Incompatible or Carrier Locked Devices

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If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

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The refund would be effective as long as you:

• Have not scanned the QR code.

• Have not used any data from the plan.

• Have purchased the eSIM no more than 2 months ago.

• Send a screenshot and the necessary information to verify the incompatibility or lock.

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Refund for Connection Issues

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If your eSIM doesn’t work due to an issue with becca mobile or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.

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Before requesting the refund:

• Please get in touch with our customer support team at support@beccamobile.com or through our chat to report the connection issue.

• We cannot guarantee a refund if you contact us after your trip.

• In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.