Help Center

What is an eSIM?

An eSIM (embedded SIM) is a digital chip embedded directly into your smartphone, eliminating the need for a physical SIM card. It allows you to connect to cellular networks and data plans without having to swap physical cards.
What are the benefits of using an eSIM while traveling?

Convenience: No need to carry or switch physical SIM cards when traveling to different countries. Ease of use: Activate your eSIM data plan directly on your smartphone with just a few clicks. Flexibility: Choose from a variety of data plans to suit your individual needs and budget. Security: eSIMs are tamper-proof and can be remotely disabled if your phone is lost or stolen, offering added peace of mind.
What are the different eSIM plans you offer?

We understand that travelers have diverse needs, so we offer a variety of eSIM plans to suit different destinations, data usage requirements, and trip durations. We understand that travelers have diverse needs, so we offer a variety of eSIM plans to suit different destinations, data usage requirements, and trip durations. Here's a breakdown of our eSIM offerings: Destination-specific plans: We cater to popular travel regions and individual countries with tailored plans. These plans offer varying data allowances and validity periods, ensuring you stay connected throughout your trip. Data-focused plans: If you have a specific data need, we offer plans with different data allocations, ranging from smaller options for quick trips to larger packages for extended stays with frequent online activity. Day-based plans: We have plans with different durations, from short getaways to longer adventures, ensuring you have the necessary data coverage for your entire trip. For a complete overview of our available plans, please visit our shop.
How do I choose the right eSIM plan for my trip?

Consider factors like: Travel duration: Choose a plan with enough data for your entire trip. Data usage habits: Estimate your data needs for browsing, streaming, etc. Destination: Check options for your specific countries.
Can I simultaneously use my physical SIM card and the eSIM?

Absolutely. Nevertheless, please be mindful that if your physical SIM card remains active, your network provider might impose data roaming charges for calls, texts, or data usage.
Is my device "unlocked" and able to use eSIMs?

Only unlocked devices are compatible with eSIM technology. It's essential to confirm that your device is unlocked prior to purchasing an eSIM from us. For more information check Supported devices.
How do I check if my iOS device supports eSIM?

Go to https://www.beccamobile.com/how-do-i-check-if-my-ios-device-supports-esim
How do I check if my Android device supports eSIM?

Go to https://www.beccamobile.com/how-do-i-check-if-my-android-device-supports-esim
Which devices are supported?

Click here to check our comprehensive list of eSIM Supported Devices
How do I activate my eSIM?

To activate your eSIM, follow the step-by-step instructions provided in the activation email or on our website. For iOS click here and for Android click here.
When is the ideal time to set up my eSIM?

You have the flexibility to activate your eSIM upon arrival in your destination country. However, please ensure you have access to a Wi-Fi connection for the installation process.
What occurs if I use up my data or exceed the validity period?

If you find yourself needing more data than your current eSIM offers or if you've surpassed the validity period, consider topping up your eSIM with the appropriate data package.
What should I do if I misplace or accidentally delete the QR code for my eSIM?

In the event of a misplaced or deleted QR code, kindly reach out to us via email at info@beccamobile.com or through our online chat support. We'll promptly resend the code to you.
My QR code isn’t functioning. How should I proceed?

If you're encountering difficulties scanning your QR code, we've compiled a troubleshooting checklist to help you pinpoint and resolve any issues.
What are the terms of your return policy?

For comprehensive details regarding our return and refund policies, we encourage you to visit the Return Policy section on our website.
What should I do if I encounter issues with my eSIM?

If you encounter any issues with your eSIM, please contact our customer support team for assistance. We're here to help troubleshoot and resolve any problems you may encounter.