My QR code isn’t working. What should I do?

Encountering issues while scanning your eSIM QR code? Here's a checklist to help you identify and resolve the problem:

​

1. Device Compatibility: Determining whether your device is eSIM-compatible can vary depending on the manufacturer and your region's availability. That's why we maintain a comprehensive list of eSIM Supported Devices to simplify the checking process. If your phone isn't compatible, reach out to us for assistance.

2. Scanning Procedure: Access your phone's settings menu to scan the QR code. Avoid using the phone's camera for scanning. Follow the specific setup guides for your device type (e.g., iPhone, Android) available on our website.

3. Wi-Fi Connection: Connect to a stable Wi-Fi network before installing the eSIM. Without a Wi-Fi connection, the QR code cannot be scanned correctly. It's advisable to set up your eSIM at home before traveling.

4. Manual Setup: If the QR code isn't scanning, consider setting up the eSIM manually using the information provided in the email along with the QR code. Tap on "Enter Details Manually" and input the provided data for manual installation.

5. Single Scan Limit: Remember, an eSIM QR code can only be scanned once. Attempting multiple scans may result in an error message. Check your SIM card manager or Cellular settings to verify if the eSIM has been installed.

6. Further Assistance: If you've followed the steps above and still face issues, contact our customer support team via online chat. We're available 24/7 to assist you and ensure a smooth eSIM installation process.